fsdyjs007
V2EX  ›  问与答

GiffGaff 转 CTExcel 可行嘛

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  •   fsdyjs007 · Aug 2 · 1137 views
    This topic created in 38 days ago, the information mentioned may be changed or developed.
    最近 GG 卡被 gank 的好多啊 虽然我的还没有被 ban 但是感觉离被 ban 也不远了 看到有人说可以转 CTExcel 有成功的案例 但是也刷到了有佬友说别着急转 CTExcel. 佬友们还有什么更好的办法嘛
    bluetree2039
        1
    bluetree2039  
       Aug 2 via iPhone
    蹲一个好方案,研究几天了 没好的
    fsdyjs007
        2
    fsdyjs007  
    OP
       Aug 3   ❤️ 1
    遇到 giffgaff 无故封号并且拒绝退还账户余额 的恶心事。常规的维权终极杀招是去 Communications Ombudsman (英国通信申诉专员) 官网发起第三方独立申诉。只要专员立案,giffgaff 就要交一笔几百镑的案件处理费,所以他们通常会为了避免这笔费用而直接认怂退款。
    但是,国内用户去立案会遇到一个巨大的坑:403 Forbidden 报错。
    当你准备好所有截图,满怀信心地打开 Ombudsman 的 Raise dispute 页面 时,大概率会被无情地拦截。这是因为这类英国官方申诉网站的 WAF (防火墙)非常严格,对国内 IP 直接拉黑;而即使你切了代理(无论你换多少个英国原生节点或者调什么全局路由规则),也很容易被风控系统精准识别并阻断。直接发邮件立案(官方认可)。其实大可不必死磕节点和网页端,Ombudsman 官方是完全接受电子邮件立案的!
    如果你也卡在了网页 403 ,直接按以下格式发邮件即可:
    官方受理邮箱: [email protected]
    邮件发件人: 强烈建议使用你注册 giffgaff 的那个邮箱发送,方便对方直接匹配。
    邮件标题:New Dispute Registration: giffgaff - Account suspended and refund refused
    邮件正文模板:
    Dear Communications Ombudsman Team,

    I am writing to formally register a dispute against my communications provider, giffgaff. I am submitting this via email because your online dispute registration portal is returning a “403 Forbidden” error for me.

    Please find my details and the summary of my dispute below:

    My Details:
    Full Name: [你的拼音姓名]
    Address: [你的中国通讯地址,拼音即可,可附带邮编]
    Contact Phone Number: [你的国内手机号,如 +86…]
    Email Address: [你的邮箱]
    Provider & Account Details:
    Provider Name: giffgaff
    giffgaff Username: [你的 giffgaff 登录用户名]
    giffgaff Phone Number: [你的 giffgaff 英国手机号码]
    Dispute Summary:
    My giffgaff account was unexpectedly closed without any prior warning or valid reason. I had a remaining prepaid balance in my account, which was topped up via my credit card. I have contacted giffgaff customer service to resolve this and requested a refund. However, they completely refused to process it and issued a final decision. Withholding an unused prepaid balance while unilaterally terminating the service is highly unfair.

    Remedy Sought:
    I am requesting a full refund of my remaining balance back to my original payment card.

    Please find attached the deadlock letter (final decision) from giffgaff and my proof of payment. I look forward to receiving a case reference number.

    Yours faithfully,

    [你的拼音姓名]

    附件千万别忘了带上:
    giffgaff 发给你的那封包含 “This is our final decision” 的邮件截图。
    你当初绑定的信用卡/银行卡的扣款流水截图。

    发送过去后,耐心等待 1-3 个工作日,你会收到一封带有案件编号( Case Reference Number )的自动回复邮件,这就代表成功立案了。接下来专员会去搞定 giffgaff ,你等退款就行。
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